IT Desk guide

Outlook for Windows · about 5 minutes

Add your TPI email to Outlook on Windows

Keep the account you use today. Your TPI mailbox appears right beside it, in the same Outlook window.

Before you start

  1. Activate your TPI account first. Follow the steps in the email from the TPI IT Desk. If you already sign in to Outlook on the web with your TPI email, you're ready.
  2. Have your phone with Microsoft Authenticator beside you. You'll approve one sign-in.
  3. Open Outlook on your Windows computer.

Step 1

Which Outlook do you have?

Look at the top of your Outlook window.

New Outlook · step 2 of 7

Open Settings

Select the Settings gear at the top right of the window.

Illustration. Your screen may look slightly different.

New Outlook · step 3 of 7

Choose Add account

Go to Accounts, then Email accounts, then select Add account.

Illustration. Your screen may look slightly different.

New Outlook · step 4 of 7

Type your TPI email address

Enter your work email, for example name@tpinvest.ai, and select Continue.

If Outlook asks which type of account, choose Microsoft 365 or Work or school.

New Outlook · step 5 of 7

Sign in and approve on your phone

Enter your TPI password. Then open Microsoft Authenticator on your phone and type the number shown on your computer.

The number on your screen changes each time. Only approve a request you started yourself.

New Outlook · step 6 of 7

"Stay signed in to all your apps"

Windows may ask whether to use this account everywhere on the computer.

Your own computerSelect No, sign in to this app only. Your computer stays yours; only Outlook uses the TPI account.
A computer TPI gave youLeave the box ticked and select OK.

New Outlook · step 7 of 7

Both accounts, one Outlook

Your TPI mailbox now appears in the folder list under your existing account. The first sync can take a few minutes.

Outlook (classic) · step 2 of 7

Open File, then Add Account

Select the File tab. On the Info page, select + Add Account.

Illustration. Your screen may look slightly different.

Outlook (classic) · step 3 of 7

Type your TPI email address

Enter your work email, for example name@tpinvest.ai, and select Connect.

If Outlook asks which type of account, choose Microsoft 365.

Outlook (classic) · step 4 of 7

Sign in and approve on your phone

Enter your TPI password. Then open Microsoft Authenticator on your phone and type the number shown on your computer.

The number on your screen changes each time. Only approve a request you started yourself.

Outlook (classic) · step 5 of 7

"Stay signed in to all your apps"

Windows may ask whether to use this account everywhere on the computer.

Your own computerSelect No, sign in to this app only. Your computer stays yours; only Outlook uses the TPI account.
A computer TPI gave youLeave the box ticked and select OK.

Outlook (classic) · step 6 of 7

Select Done

When you see Account successfully added, clear Set up Outlook Mobile on my phone, too and select Done. Restart Outlook if it asks you to.

Outlook (classic) · step 7 of 7

Both accounts, one Outlook

Your TPI mailbox now appears in the folder pane under your existing account. The first sync can take a few minutes.

You're set up

Good to know

Send from the right accountIn a new email, select From and choose your TPI address for TPI business.
Your signature is automaticThe TPI signature is added after you send, so you won't see it while writing. Don't add one yourself.
On your phoneUse the Microsoft Outlook app and add your TPI email there too. TPI email on phones works in the Outlook app only.
Something not working?Check the spelling of your email address, then restart Outlook. Still stuck? Write to itdesk@tpinvest.ai.